Last updated: 13 January 2026

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1. Who we are

Vivelo
Operated by: Villa Maresme S.L.
Registered address: Spain
Email: info@vivelo.es
Website: www.vivelo.es

Vivelo respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information in accordance with the General Data Protection Regulation (GDPR) and Spanish data protection law.

 

2. What personal data we collect

We may collect and process the following data:

• Name and surname

• Email address

• Phone number

• Billing and invoicing details

• Rental or purchase information

• IP address and basic technical data (browser, device)

• Any information you voluntarily provide via forms or email

We do not collect sensitive personal data.

 

3. How we collect data

Your data is collected when you:

• Contact us via the website or email

• Rent or purchase a bike

• Request information or a quotation

• Use our website (via cookies – see Cookie Policy)

 

4. Why we use your data (legal basis)

We process your data only when legally permitted, based on:

• Contractual necessity – to rent or sell bikes

• Legitimate interest – customer service, business operations

• Legal obligation – accounting and tax compliance

• Consent – when you explicitly agree (e.g. contact forms)

 

5. How long we keep your data

We keep personal data only as long as necessary:

• Contract and invoice data: as required by Spanish tax law

• Contact data: until no longer needed or upon request

• Marketing data (if applicable): until consent is withdrawn

 

6. Data sharing

We do not sell or trade your data.

Your data may be shared only with:

• Accounting and legal service providers

• Payment providers

• IT and hosting providers

• Authorities when legally required

All partners are GDPR-compliant.

 

7. International data transfers

If data is processed outside the EU (e.g. hosting or analytics), we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs).

 

8. Your rights

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Data portability

• Withdraw consent at any time

Requests can be sent to: info@vivelo.es

You also have the right to file a complaint with the Spanish Data Protection Authority (AEPD).

 

9. Data security

We apply appropriate technical and organizational measures to protect your data against loss, misuse, or unauthorized access.

 

10. Changes to this policy

We may update this policy when required. The latest version will always be available on our website.